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Banking Finance Travel Technology Agri-Warehousing Compliance Management eDocument Management eCallibration Management eContinuous Improvement eAudit Management eComplaint Management eMinutes of Meeting eDrawing Management   Geology and Mining eSchool 3C     The process of analyzing and dealing with complaints from customers. Complaint system is a set of procedures used in organizations to address complaints and resolve disputes. The system manages both internal as well as external complaints.   Features: Customer complaint capturing (Internal and External). Complaint identification (Complaint / Service Request) Flexible user workflow based Approval process. Why – Why and root cause analysis Task Assignment CAPA Actions (Corrective and preventive actions) Dashboard and reports. Alerts through e- mail while system flows through different stages. Reminder & Escalation   Back

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